only 2 miles from the centre of Cork city and 4 miles from Blarney
Castle with the Blackpool retail park conveniently located less than
**Apply on the website** minutes? walk away. At this very exciting
time and as we prepare to bring our vibrant and contemporary award
winning Off the Bone Gastropub brand to Cork, we are inviting
applicants for the position of Senior Hotel Receptionist to join our
dynamic team.
Working as part of a busy front office operation, this role is crucial
for the everyday running of the hotel as it provides the link between
all departments and is the main port of call for customers. The
successful candidate will be reporting to the General Manager and will
be responsible for the efficient running of the Front Office through
managing their front office team, leading the experiences our guests
at check in, check out and during their stay.
As the first point of contact for our guests within the hotel, you
will be an enthusiastic, helpful and friendly person who can provide a
warm & efficient welcome to all. If you are this person, we would love
to hear from you!
We are proudly certified as a _ GREAT PLACE TO WORK _ since November
**Apply on the website** and are certified as an _ EXCELLENT EMPLOYER
FOR **APPLY ON THE WEBSITE**_ as part of Failte Ireland's Employer
Excellence Program and we offer structured programs for growth and
career advancement as we consider our employees to be our greatest
asset.
DUTIES & RESPONSIBILITIES:
&#**Apply on the website**; Manage the Front Office operation,
ensuring delivery of exceptional guest service through greeting and
welcoming guests on their arrival and departure to and
from the hotel
&#**Apply on the website**; Advise guests of the hotel facilities,
including opening hours, service times and be fully knowledgeable of
local amenities.
&#**Apply on the website**; Ensure the day-to-day Front Office
operations are carried out in line with Department and Hotel standards
which contributes to the overall strategic running of
the hotel
&#**Apply on the website**; Issue guest?s bills, ensuring that they
are correct and that payment is processed as per hotel policy
&#**Apply on the website**; Liaise with the accommodation department
on a regular basis and update them with relevant information, in
particular room status.
&#**Apply on the website**; Liaise with accounts department to ensure
that billing is accurate and correct.
&#**Apply on the website**; Lead and develop the front office team,
making sure that the new and existing team members are properly
trained
&#**Apply on the website**; Set and review departmental objectives for
the team and provide continuous employee feedback through appraisal
process and job chats
&#**Apply on the website**; Deal with any issues or complaints to the
guests/customers satisfaction ensuring that management is informed and
the issue/complaint is closed off and
followed up on
&#**Apply on the website**; Ensure all customer enquiries and requests
for bookings are dealt with promptly, courteously and efficiently
&#**Apply on the website**; Maximise sales through up-selling,
encouraging the promotion of hotel facilities and rates
&#**Apply on the website**; Follow up on group bookings, packages,
offers and emails and where necessary make relevant bookings
&#**Apply on the website**; Ensure that room reservation target is met
or exceeded on a monthly basis.
&#**Apply on the website**; Plan ahead by checking future business and
confirming reservations.
&#**Apply on the website**; Assist with revenue management where
required.
&#**Apply on the website**; Build on the great relationship that
exists with the other departments throughout the hotel.
THE IDEAL CANDIDATE WILL:
? Have previous Senior Receptionist experience in Front Office
operations, ideally in a 4/5 star hotel.
? Be a team player with the ability to multi task and have excellent
presentation skills with a fine eye for detail.
? Be a people person with excellent leadership, communication and
motivational skills
? Have the ability to oversee & delegate work to others.
&#**Apply on the website**; Can work under their own initiative and
follow up on queries and enquires as part of a daily routine
&#**Apply on the website**; Be l evel headed with a proven ability to
work under pressure
&#**Apply on the website**; A relevant 3rd level qualification in
Hospitality/Hospitality Management or a similar discipline is
advantageous.
&#**Apply on the website**; Have a warm, friendly and approachable
personality when dealing with fellow staff and guests.
&#**Apply on the website**; Be familiar with hotel software and
reservations systems, in particular Guestline.
&#**Apply on the website**; Be a daptable and willing to work a
flexible schedule, including evenings & weekends as per operational
requirements.
&#**Apply on the website**; Have full permission or hold a valid visa
to work in the EU
WHAT WE CAN OFFER YOU:
&#**Apply on the website**; Company funded educational programmes
&#**Apply on the website**; Opportunity for internal career growth,
progression & promotion
&#**Apply on the website**; Advanced online training programs through
our e-learning personal development platform
&#**Apply on the website**; Access to GN Employee Assistance &
Wellbeing Program
&#**Apply on the website**; Recruitment bonus through our GN refer a
friend scheme
&#**Apply on the website**; Excellent Employee Recognition Programme
&#**Apply on the website**; Employee Social Events
&#**Apply on the website**; Industry leading complimentary meals on
duty
&#**Apply on the website**; Attractive **Apply on the website**%
Employee discount on bar & restaurant food
&#**Apply on the website**; Favourable Friends and Family discounted
best available rates in our GN Hotels nationwide.
&#**Apply on the website**; Bike to work scheme
&#**Apply on the website**; Xmas savings club
&#**Apply on the website**; On site parking
&#**Apply on the website**; Uniform provided.
Located on the New Mallow road, Great National Commons Inn Hotel is
only 2 miles from the centre of Cork city and 4 miles from Blarney
Castle with the Blackpool retail park conveniently located less than
**Apply on the website** minutes? walk away. At this very exciting
time and as we prepare to bring our vibrant and contemporary award
winning Off the Bone Gastropub brand to Cork, we are inviting
applicants for the position of Senior Hotel Receptionist to join our
dynamic team.
Working as part of a busy front office operation, this role is crucial
for the everyday running of the hotel as it provides the link between
all departments and is the main port of call for customers. The
successful candidate will be reporting to the General Manager and will
be responsible for the efficient running of the Front Office through
managing their front office team, leading the experiences our guests
at check in, check out and during their stay.
As the first point of contact for our guests within the hotel, you
will be an enthusiastic, helpful and friendly person who can provide a
warm & efficient welcome to all. If you are this person, we would love
to hear from you!
We are proudly certified as a _ GREAT PLACE TO WORK _ since November
**Apply on the website** and are certified as an _ EXCELLENT EMPLOYER
FOR **APPLY ON THE WEBSITE**_ as part of Failte Ireland's Employer
Excellence Program and we offer structured programs for growth and
career advancement as we consider our employees to be our greatest
asset.
DUTIES & RESPONSIBILITIES:
&#**Apply on the website**; Manage the Front Office operation,
ensuring delivery of exceptional guest service through greeting and
welcoming guests on their arrival and departure to and
from the hotel
&#**Apply on the website**; Advise guests of the hotel facilities,
including opening hours, service times and be fully knowledgeable of
local amenities.
&#**Apply on the website**; Ensure the day-to-day Front Office
operations are carried out in line with Department and Hotel standards
which contributes to the overall strategic running of
the hotel
&#**Apply on the website**; Issue guest?s bills, ensuring that they
are correct and that payment is processed as per hotel policy
&#**Apply on the website**; Liaise with the accommodation department
on a regular basis and update them with relevant information, in
particular room status.
&#**Apply on the website**; Liaise with accounts department to ensure
that billing is accurate and correct.
&#**Apply on the website**; Lead and develop the front office team,
making sure that the new and existing team members are properly
trained
&#**Apply on the website**; Set and review departmental objectives for
the team and provide continuous employee feedback through appraisal
process and job chats
&#**Apply on the website**; Deal with any issues or complaints to the
guests/customers satisfaction ensuring that management is informed and
the issue/complaint is closed off and
followed up on
&#**Apply on the website**; Ensure all customer enquiries and requests
for bookings are dealt with promptly, courteously and efficiently
&#**Apply on the website**; Maximise sales through up-selling,
encouraging the promotion of hotel facilities and rates
&#**Apply on the website**; Follow up on group bookings, packages,
offers and emails and where necessary make relevant bookings
&#**Apply on the website**; Ensure that room reservation target is met
or exceeded on a monthly basis.
&#**Apply on the website**; Plan ahead by checking future business and
confirming reservations.
&#**Apply on the website**; Assist with revenue management where
required.
&#**Apply on the website**; Build on the great relationship that
exists with the other departments throughout the hotel.
THE IDEAL CANDIDATE WILL:
? Have previous Senior Receptionist experience in Front Office
operations, ideally in a 4/5 star hotel.
? Be a team player with the ability to multi task and have excellent
presentation skills with a fine eye for detail.
? Be a people person with excellent leadership, communication and
motivational skills
? Have the ability to oversee & delegate work to others.
&#**Apply on the website**; Can work under their own initiative and
follow up on queries and enquires as part of a daily routine
&#**Apply on the website**; Be l evel headed with a proven ability to
work under pressure
&#**Apply on the website**; A relevant 3rd level qualification in
Hospitality/Hospitality Management or a similar discipline is
advantageous.
&#**Apply on the website**; Have a warm, friendly and approachable
personality when dealing with fellow staff and guests.
&#**Apply on the website**; Be familiar with hotel software and
reservations systems, in particular Guestline.
&#**Apply on the website**; Be a daptable and willing to work a
flexible schedule, including evenings & weekends as per operational
requirements.
&#**Apply on the website**; Have full permission or hold a valid visa
to work in the EU
WHAT WE CAN OFFER YOU:
&#**Apply on the website**; Company funded educational programmes
&#**Apply on the website**; Opportunity for internal career growth,
progression & promotion
&#**Apply on the website**; Advanced online training programs through
our e-learning personal development platform
&#**Apply on the website**; Access to GN Employee Assistance &
Wellbeing Program
&#**Apply on the website**; Recruitment bonus through our GN refer a
friend scheme
&#**Apply on the website**; Excellent Employee Recognition Programme
&#**Apply on the website**; Employee Social Events
&#**Apply on the website**; Industry leading complimentary meals on
duty
&#**Apply on the website**; Attractive **Apply on the website**%
Employee discount on bar & restaurant food
&#**Apply on the website**; Favourable Friends and Family discounted
best available rates in our GN Hotels nationwide.
&#**Apply on the website**; Bike to work scheme
&#**Apply on the website**; Xmas savings club
&#**Apply on the website**; On site parking
&#**Apply on the website**; Uniform provided.
We need : English (Good)
Type: Permanent
Payment: Contact us
Category: Hotel
